your ‘personal’ information. We understand that making bookings online involves a great deal of trust on your part and we are committed to the
appropriate use of personal information and to protecting the privacy of personal information in our care.
What information we collect
In General. We receive and store any information you enter on our website or give us in any other way. This includes information that can
identify you (“personal information”), including your first and last name, telephone number, postal and email addresses, fax number, and, if you
make a reservation through our site, credit card information (such as credit card number, cardholder name, and expiration date). We also may
request information about your hotel room preferences, loyalty, frequent flyer and/or car rental programme information. You can choose not to
provide information to us, but in general some information about you is required in order for you to register as a member; purchase products or
services; complete a traveller profile; participate in a survey, competition or promotion; ask us a question; or initiate other transactions
on our site.
Travel Companion Information. When you make a reservation for someone else through our websites, we will request personal information
and travel preferences about that individual. You should obtain the consent of other individuals prior to providing us with their personal
information and travel preferences, as any access to view or change their information will be available only through your account.
Social Media/Facebook. If you make use of any social media features on our website, the social media provider may send us information in
line with their policies that information may include your name, profile picture, gender, friend lists and any other information you have chosen
to make available…
Call Monitoring. Calls to and from our customer service help desk may be recorded or monitored for the purpose of quality control and for
staff training. Call recordings will be maintained as long as reasonably necessary and will then be deleted. Any personal information obtained
How we collect data
Your personal information is collected directly from you whether it’s in person, by telephone, email, through our website, mobile site, social
media or any other contact we or our business partners may have with you. You data is collected when you complete a profile, request form,
purchase travel and communicate with us.
How we use your information
We use credit card information (such as cardholder name, credit card number, and expiration date) for the purpose of completing the travel
bookings you conduct on our site. We use other information about you for the following general purposes: to provide you with the products
and services you request; to provide you with travel confirmation and updates; to manage your account, including processing bills and
providing travel notifications; to communicate with you in general; to respond to your questions and comments; to allow us to contact you
for customer service, if necessary; to measure interest in and improve our products, services, and website; to notify you by email or post
about special offers and travel-related products and services that may be of interest to you.
Email Communications. We want to make it easy for you to take advantage of travel-related opportunities on our website. One way we do this is
by sending you email messages that contain information about your travel-related interests. Please note that you will have the opportunity to
choose not to receive these email messages in any such email we send.
Disclosure of Information
To ensure a seamless travel experience we may be required to share your information with the following:
- Travel suppliers and credit card checking companies
- Third Party vendors such as airlines, hotels, insurance companies, cruise lines, car rental companies and other service providers
- Regulatory bodies, law enforcement and agencies to protect against fraud or related security / illegal activities
- US Homeland Security for travel to the US or other Customs and border protection authorities
Third party suppliers and vendors may be, where applicable sent your information specific to your travel arrangements and where processing of
data is requires by vendor or suppliers their names will be specifically detailed. Third party contractors must only use this information for
your travel arrangements and ensure the information is suitable protected. Although we work with reputable suppliers we recommend you check
their privacy policies to further understand their procedures in relation to the use of your data.
Retention of Data
We retain data that is required in our contractual duties in the provision of services to the company and their employees. You have the right
to ask in writing for a copy of the information we hold about you (for which we may charge a fee) and to correct any inaccuracies in your
We review the data frequently and only retain for as long as necessary.
How we protect your information
We want you to feel confident about using our websites to make your travel bookings, and we are committed to protecting the information we
collect. While no website can guarantee 100% security, we have security procedures in place to protect your personal information you have
provided to us and to ensure it is only used for your travel needs.
You may receive updates regarding special promotion, travel deals or competition targeted to your specific travel interests for time to time.
You have the right to ask in writing not to receive direct marketing material for us.
Use of “Cookies”
A cookie is a small piece of data sent form our web server to your computer’s memory. Cookies allow us to identify your computer but not you
personally. Cookies are used to make your interactions online more convenient for you.
You can disable cookies using your own browser settlings however this may effect what information you will have access to on our websites.
Our website(s) may contain links to other sites not controlled by us. These sites may send you cookies and collect personal data. We are not
responsible for the actions, content or the privacy policies of those websites.
To ensure that we carry out your instructions accurately, to help improve our service and in the interest of security, we may monitor
and/or record your telephone calls, customer activities using CCTV recording equipment on our premises and customer transactions and
activities on our website. All recordings are and shall remain our sole property.
Complaints / Feedback
All complaints / feedbacks can be done by contacting eTravel on firstname.lastname@example.org. We will do our best to
respond to your request within 24 hours.
You may also write to eTravel, 5 Bridgecourt Office Park, Walkinstown Avenue, Dublin 12
We have taken all reasonable steps to have in place appropriate security measures to protect your information
Changes to our policy